At Pastdue Credit Solutions we fully consider all complaints and we aim to rectify the issue promptly, professionally and effectively. We follow the Financial Conduct Authority's Dispute Handling Rules, which you can find here:

If you have a complaint, please let us know about it so we can take the necessary measures to put things right for you.

You can read our complaint-handling procedures below.

HMRC customers

Download here

United Utilities customers

Download here

All other customers

Download here

Complaint options

You can call us

If you would like to speak to a customer service consultant about your complaint, please call us on the number we have given in any communication to you or you can call us on 0141 447 0554.

You Can Write To Us

Pastdue Credit Solutions Limited
FAO Complaints Handler
1 Blair Court
North Avenue
Clydebank Business Park
G81 2LA

You Can Email Us

You can email your concerns to [email protected]

Make a complaint

Let us know how to put things right for you