We work for the UK’s market leading companies including energy, water, telecoms and financial service providers. We also provide services to government departments and other organisations.

We are authorised and regulated by the Financial Conduct Authority and registered members of the Credit Services Association.

Sign in here to manage your account or make a payment.

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Who Are We

We are trusted to provide collection and reconnection services to the United Kingdom’s market leading companies. We support and complement their internal process to enhance customer experience.

Our clients contract us to collect and reconnect their customer accounts which are overdue. We do not own any of the accounts we service.

No Fees

We do not apply any interest, fees or charges to customer accounts and we pass all payments to our client. Our client may apply interest, fees or charges before they pass us their customer accounts.

Contact Methods

We make contact with customers by telephone call, text message and email to discuss the resolution of their account. When we speak with customers, we will always consider their individual circumstances.

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Your Account Online

The quickest way to resolve your account is to sign in using our Customer Portal.

Save time by signing in and resolving your account today.

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Why We Have Contacted You

Organisations pass us their customer accounts to help them collect and recover any outstanding debts that are due to be paid. We do this for energy, water, telecoms and financial service providers. We also work for government departments and other organisations.

You can get more information about the amount that is overdue by signing in to your account

We will ask you some security questions to keep your account information safe. We also provide account information on the letters we send to you.

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Our Customer Portal provides secure sign in to access your account

You will need to provide your name, address, postcode and one other piece of security information.

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Here to Help

We are here to help our customers resolve their account. Treating customers fairly is at the core of what we do and we will not pressure you emotionally or financially – you have our word on that. We will do our very best to resolve your account with a solution that suits your circumstances.

You can sign in to your account below or you can contact us on 0141 447 0554.

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Our office opening hours are:
Monday to Thursday: 8.00am to 8.00pm
Friday: 8.00am to 7.00pm
Saturday: 9.00am to 1.00pm


Credit Services Association #heretohelp Campaign


As a member of the Credit Services Association we operate within their Code of Conduct. The Code of Conduct sets requirements for members to ensure that they uphold the best industry standards when helping customers.

We are here to help you, contact us today.


Contact Forms


To help us manage your request more efficiently please select one of the contact forms below. Please note that it could take us up to 5 working days to respond to your request during busy periods.

Need to make a complaint?

To make a complaint, please visit our complaints page for further information.

pastduecredit.co.uk/complaints


Frequently Asked Questions


You can login to your account here.

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Alternatively, you can call us on 0141 447 0554.

You can also contact us by completing any the contact forms above or you can write to us.

I cannot afford to pay in full - what can I do?

We may be able to arrange a suitable payment plan for you. Login to your account to see what options are available.

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Alternatively, you can call us on 0141 447 0554.

You can also contact us by completing any the contact forms above or you can write to us.

I’m in financial difficulty - what should I do?

It is important that your priority bills such as mortgage, rent, energy and interest-bearing amounts are up to date. You may want to contact an organisation that offers free debt advice. Please let us know if you do.


StepChange
0800 138 1111
www.stepchange.org

National Debtline
0800 808 4000
www.nationaldebtline.org

Business Debtline
0800 197 6026
www.businessdebtline.org

Citizens Advice Bureau
www.citizensadvice.org.uk

The person named on your letter does not live here - what should I do?

Let us know by filling out this form:

I’ve received a letter that isn’t for me

Or you can return the letter to us and we will update our records.

How much does it cost to call your offices?

All calls to our 0141 numbers will be charged at your standard network rate.

What happens if I ignore your letters?

We can only help you if you talk to us. If you ignore our letters this may lead to further contact from us and other debt collection agencies.

Why do I need to confirm my full name and address before discussing my account?

This is for your protection and to comply with the legal obligations we have with regard to the Data Protection Act.

I have received a letter saying I owe money to my former energy supplier, but I was on a pre-payment meter?

Even if you pay for your energy through a pre-payment meter, you can still owe a bill to your current or former energy supplier when you change your supplier or move address. The most common ways in which a debt can be owed when using a pre-payment meter are:

  • The debt being paid off via the pre-payment meter still has a balance outstanding at the time the customer changed supplier/moved address.
  • The property was empty for a period of time which will mean that the debt is for standing charges.
  • Another suppliers card/key was used meaning that the payments have been going to the energy supplier who owns the key/card rather than to the actual provider of the customers energy. This can be resolved without any payment as long as we are able to obtain specific information with regards to the key/card used.

I have a complaint - what should I do?

Whilst we try our very best to ensure that you understand and are satisfied with how we handle your account, we recognise that there may be rare occasions when you are dissatisfied with aspects of our service. In the unlikely event that this is the case, please visit our complaints page and fill out the form to let us know

We promise that we will place your account on hold whilst we investigate your issue and will get back to you as soon as possible.

If you would like more information, please visit our complaints page.

I have setup Continuous Payment Authority, how does it work?

Continuous payment authority is a type of regular automatic payment that you can set up using your debit or credit card. With continuous payment authority (sometimes also called "recurring payments" or "repeat card payments") we will ask for the long number across your debit or credit card rather than for your bank details.

Whilst you might have heard of direct debits and standing orders, continuous payment authorities are slightly different. They do not offer the same guarantee as direct debits.

What if I need to cancel or change my Continuous Payment Authority?

If you wish to cancel or change your continuous payment authority you can do so by emailing us at:

[email protected]

Please name the subject: "Cancel or Change my CPA". You also have the right to cancel directly with your card provider.

REMEMBER: IT IS YOUR RIGHT TO CANCEL CONTINUOUS PAYMENT AUTHORITIES DIRECTLY WITH YOUR CARD ISSUER.

However, it is recommended that you inform both ourselves and your card issuer when cancelling a continuous payment authority. You may also want to check your next statement to ensure the payment has been cancelled as requested. Keep in mind that you will still be responsible for paying any money that you owe.

Customer Portal Dashboard

View your account at a glance on our Customer Portal Dashboard.

You can view your balance, make a payment, setup an arrangement and use other features.

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How to Pay

Our flexible payment options allow you to choose a method that suits your individual circumstances. You can pay the amount due in full or pay your payment plan instalment using any of these methods.

Pay Online

Sign in to your account here:

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Alternatively you can pay online here:

Pay Online

24 Hour Card Payment Line

You can pay 24 hours a day, 7 days a week using your card by calling our automated card payment line on 0141 447 0002.

Please have your Customer ID ready. Your Customer ID is displayed on any communication from us.

You can also pay using your card by calling us on 0141 447 0554.

Bank Transfer

You can pay using your online banking or in person at your bank using our account details:

Bank of Scotland
Sort Code: 80 06 14
Account Number: 06 00 48 31

If paying from abroad, please use these details:

IBAN: GB47BOFS80061406004831
SWITCH: BOFSGB21365

Please remember to give your Customer ID as a reference so that we can allocate your payment to your account. Your Customer ID is displayed on any communication from us.

Standing Order

Setup a standing order with your bank using our account details:

Bank of Scotland
Sort Code: 80-06-14
Account Number: 06004831

Please remember to give your Customer ID as a reference so that we can allocate your payment to your account. Your Customer ID is displayed on any communication from us

Please sign in to your account using our portal or contact us to setup an arrangement before setting your Standing Order up.

Cheque or Postal Order

Please send cheques or postal orders to us at the below address.

Pastdue Credit Solutions Ltd.
1 Blair Court
North Avenue
Clydebank Business Park
G81 2LA

Please remember to provide your Customer ID on the back of your cheque or postal order so that we can allocate your payment to your account. Your Customer ID is displayed on any communication from us.

Quick Sign In

Sign in quickly using a secure code sent to your mobile or email address if you have one registered and verified on your account.

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Make a Payment

Please enter your Customer ID and Client Account Number to make a payment.

If you don’t have your Client Account Number you can sign in to our Customer Portal using your Customer ID to make payment.

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Always Available

You can access and manage your account online using our Customer Portal 24 hours a day.

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Sign In

Please enter your Customer ID to access your account.

Your Customer ID is displayed on any communication from us.

New Features

We are continually adding new features to our Customer Portal to make it easier for you to manage your account.

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Authorised and Regulated by the Financial Conduct Authority. Pastdue Credit Solutions Limited is a Private Limited Company Registered in Scotland: 287794 | Registered Office: 1 Blair Court, North Avenue, Clydebank Business Park, Glasgow, G81 2LA