Pastdue Credit Solutions

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Alternatively, you can call us on 0141 447 0554.

You can also contact us by completing the contact forms above or you can write to us at:

Pastdue Credit Solutions
1 Blair Court
North Avenue
Clydebank Business Park
Glasgow G81 2LA

We may be able to arrange a suitable payment plan for you. Login to your account to see what options are available.

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Alternatively, you can call us on 0141 447 0554.

You can also contact us by completing any the contact forms above or you can write to us.

It is important that your priority bills such as mortgage, rent, energy and interest-bearing amounts are up to date. You may want to contact an organisation that offers free debt advice. Please let us know if you do.

Let us know by filling out this form:

I’ve received a letter that isn’t for me

Or you can return the letter to us and we will update our records.

If you wish to communicate with us in an accessible format such as large print, braille or audio, or you would like to communicate with us using a language other than English, please tell us how we can support you by contacting us.

You can contact us using the details provided above.

All calls to our 0141 numbers will be charged at your standard network rate.

We can only help you if you talk to us. If you ignore our letters this may lead to further contact from us and other debt collection agencies.

This is for your protection and to comply with the legal obligations we have with regard to the Data Protection Act.

Even if you pay for your energy through a pre-payment meter, you can still owe a bill to your current or former energy supplier when you change your supplier or move address. The most common ways in which a debt can be owed when using a pre-payment meter are:

• The debt being paid off via the pre-payment meter still has a balance outstanding at the time the customer changed supplier/moved address.
• The property was empty for a period of time which will mean that the debt is for standing charges.
• Another suppliers card/key was used meaning that the payments have been going to the energy supplier who owns the key/card rather than to the actual provider of the customers energy. This can be resolved without any payment as long as we are able to obtain specific information with regards to the key/card used.

Whilst we try our very best to ensure that you understand and are satisfied with how we handle your account, we recognise that there may be rare occasions when you are dissatisfied with aspects of our service. In the unlikely event that this is the case, please visit our complaints page and fill out the form to let us know

We promise that we will place your account on hold whilst we investigate your issue and will get back to you as soon as possible.

If you would like more information, please visit our complaints page.

Continuous payment authority is a type of regular automatic payment that you can set up using your debit or credit card. With continuous payment authority (sometimes also called "recurring payments" or "repeat card payments") we will ask for the long number across your debit or credit card rather than for your bank details.

Whilst you might have heard of direct debits and standing orders, continuous payment authorities are slightly different. They do not offer the same guarantee as direct debits.

If you wish to cancel or change your continuous payment authority you can do so by emailing us at:

[email protected]

Please name the subject: "Cancel or Change my CPA". You also have the right to cancel directly with your card provider.

REMEMBER: IT IS YOUR RIGHT TO CANCEL CONTINUOUS PAYMENT AUTHORITIES DIRECTLY WITH YOUR CARD ISSUER.

However, it is recommended that you inform both ourselves and your card issuer when cancelling a continuous payment authority. You may also want to check your next statement to ensure the payment has been cancelled as requested. Keep in mind that you will still be responsible for paying any money that you owe.