We have limited resource available in our contact centre right now because of the current pandemic. This is having an impact on our call wait times and our response time to emails, letters and contact forms submitted through our website or customer portal. Our teams are working hard to answer calls and respond to you as quickly as possible but please expect delays. We are sorry for any inconvenience this may cause.
If you have sent us an email, letter or submitted a contact form through our website or customer portal we will hold your account until our team responds. You do not need to do anything else until we respond to you.
Please remember, you may be able to manage your account on our customer portal. Please
sign in before trying to contact us.
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